Pollex recently retired after working more than 35 years in a series of
progressively senior roles in the health care sector. Her most recent position
was Director of Transitions & Learning at a large multi-site teaching
hospital in downtown Toronto. She holds a B.A. in Psychology from McMaster
University; a B.Sc. in Nursing from the University of Toronto; a M.Sc. in
Teaching from McMaster University; and, a Doctorate in Education (Ed.D.) from
the University of Toronto. Her doctoral research focused on organizational
culture and change. Heather has taught at McMaster since the early 1990’s.