Centre for Continuing Education Refund Policy
McMaster reserves the right to cancel a course due to low enrolment or other factors. Affected students will be notified of any course cancellations and refunded appropriately.
Refunds are applicable if a student drops a course within the timeframes outlined in the schedule below. If a course is cancelled by MCE, the student will be entitled to a 100% refund. The $39 Academic Activation fee is only refundable if course is cancelled by MCE.
i) Online Credit Card/Interac payments – any applicable refund will be processed back to the original credit card via the mhp order number. Credit card refunds will be processed 1-3 weeks from the course drop date. Processing times may take longer during peak periods, such as enrolment open dates (July and March) and the beginning of an academic term
(January, May, September). Note: Refunds cannot be processed to another credit card.
ii) Cheque, Debit, EFT payments (students with a Canadian bank account) – refunds will be processed via Interac e-transfer to the student’s personal email address in Mosaic. Students will receive an email directing them to log into their online banking to make a deposit. The student’s email address does not need to be the same one associated with the student’s bank account in order to accept payment. Refunds through Interac e-transfer will be processed approximately 1-3 weeks from the course drop date. Processing times may take longer during peak periods. Students are advised to check their junk/spam email.
-Refunds via EFT or cheques will only be processed in extenuating circumstances.
Processing and delivery will take approximately 4-6 weeks.
-Drop/refund policies are based on the course start date, not the date of enrolment.
-Enrolling after a course begins does not warrant any exceptions to these policies.
-For purposes of refunds, the day refers to the calendar day, beginning at 12:00 a.m. EST.
-The one-time academic activation fee of $39 is non-refundable (unless the course is cancelled by MCE).
-This page applies only to financial refunds. Find more information on dropping courses without academic penalty visit our Academic Penalties page
For program specific policies, please visit our Refund Policy page.