Lifelong Learning for a Brighter World

Mike Hughes, McMaster University Continuing Education Addiction Education graduate Mike Hughes, McMaster University Continuing Education Addiction Education graduate

Addiction Education

Bridging the gap between theory
and practice.

Applications for this program are no longer being accepted.
Please see new program: Professional Addiction Studies

ADD 862 - Case Management and Report Writing (OSS) W 18

Academic Credit Value:
2 units
Course Delivery Mode:
Online Self-Study (OSS)
Hours of Study:
30 hours
Course Prerequisite(s):
Course Anti-requisite(s):
Instructor Name:
Glenys Causton, MA, RSW
Course Dates:
12/08/2017 - 12/08/2017

Required Course Materials:
Custom Courseware
Optional Course Materials:
Course Description:
This course is designed to provide students with knowledge of the role and function of the case
manager, with emphasis on models, functions, service co-ordination and liaison with addiction
and non-addiction resources. Students will learn how to follow a client from intake to follow-
up. Ethical decision-making will be examined. Record-keeping and professional report-writing
will be explored, with respect to ethical and legal aspects. Issues connected with self-care and
limits to professional practice will be examined.
Learning Outcomes:
Upon completion of this course, students will:
• learn about different models and relevant definitions and functions in case management
• demonstrate an understanding of effective strategies in case management
• explore addiction-specific and non-addiction support networks available to clients and learn
about referral procedures
• develop the skills to follow a case from intake to discharge
• communicate effectively with other agencies about the progress of a client, verbally and through reports
• learn how to function within the parameters of ethical and legal requirements
• examine personal values, strengths and limitations to understand their impact
• understand the importance of self-care
Course Evaluation

The final grade is calculated based on the following components:
• Assignment #1: 25%
• Assignment #2: 25%
• Assignment #3: 25%
• Assignment #4: 25%


** Assignments are due roughly one per month for the duration of the course. Please refer to the detailed course schedule for your specific due dates.

Course Format:
This course is offered online through our learning management system, Avenue to Learn. The
course material is divided into units. Each unit is then subdivided into topics that discuss the
key concepts, skills and knowledge and direct you to the associated readings, videos or
websites. Exercises are provided in a variety of formats to allow you to apply the material.
These ungraded exercises are not submitted, but they are designed to identify key concepts
and to encourage you to analyze and assess what you have been learning. A credit assignment
follows each unit and is submitted for grading.

The instructor is available to discuss the assignments, or to help you work through concepts you
may be struggling to understand. See Avenue to Learn for contact details.
Assignment Submission:
Late Coursework:
Assignments are recorded as received based on the date it was emailed for submission. If an
assignment falls on a weekend or stat holiday, it is still due on that date. Assignments sent
after the due date without extension will receive a penalty of 1% per day, to a maximum
penalty of 10%. You may still submit the assignment after the penalty has been capped, but all
assignments must be in by the course end date. Once the course end date has passed, a final
grade will be forwarded to the Office of the Registrar based on the assignments that were
submitted. Therefore, if only two of the required assignments were sent in by the end date, a
grade will be calculated using only those two marks. A zero is assigned for the unsubmitted

Extensions are eligible for medical reasons with a note from a medical professional. Extensions
should be used on an exception basis only. In order for an extension request to be assessed, it
must be received in writing prior to the assignment due date. Requests may be sent to the
Program Manager by email at
Extensions will not be honoured for reasons such as increased workload with employment,
moving residences, taking too many courses at once or related issues. In these situations, you
may wish to consider one of two options:
1. Withdraw from the course and re-register at a later date. Financial penalties will apply.
2. Incur a late penalty for the assignment (see above).
All eligible extensions will be granted for a maximum of one month past the original assignment
due date. This will not change the course end date, or future assignment due dates, so you may
find that the next assignment is due on or close to the new extension deadline. Only one
extension request is eligible per course.

Should you require a longer time, you may need to consider applying for an Interrupted Study
instead. Only one Interrupted Study will be granted throughout the Certificate or Diploma and
it is eligible for the same reasons as listed above. An Interrupted Study may be granted for a
two month period, after which time the course will become active again. An Interrupted Study
cannot be granted if an extension has already been provided.
Should you require longer than an Interrupted Study, you should withdraw from the course to
avoid academic penalty.

Policy & Procedures:

Academic Regulations (Attendance, Coursework, Tests/Exams):
In accordance to McMaster University’s General Academic Regulations, “it is imperative that
students make every effort to meet the originally scheduled course requirements and it is a
student’s responsibility to write examinations as scheduled.” Therefore, all students are
expected to attend and complete the specific course requirements (i.e. attendance,
assignments, and tests/exams) listed in the course outline on or by the date specified.

Students who need to discuss possible extension or interrupted study, as a result of medical,
personal or family reasons, must contact the Program Manager prior to the originally
scheduled due date. Failure to contact the Program Manager, or denial of an extended due
date, will result in the late policy being applied and no further consideration will be granted.
*Note: Supporting documentation will be required but will not ensure approval of
Academic Integrity
You are expected to exhibit honesty and use ethical behaviour in all aspects of the learning
process. Academic credentials you earn are rooted in principles of honesty and academic
integrity. Academic dishonesty is to knowingly act or fail to act in a way that results or could
result in unearned academic credit or advantage. This behaviour can result in serious
consequences, e.g. the grade of zero on an assignment, loss of credit with a notation on the
transcript (notation reads: “Grade of F assigned for academic dishonesty”), and/or suspension
or expulsion from the university.

It is your responsibility to understand what constitutes academic dishonesty. For information
on the various types of academic dishonesty please refer to the Academic Integrity Policy,
located at

The following illustrates only three forms of academic dishonesty:
  1. Plagiarism, e.g. the submission of work that is not one’s own or for which other credit
    has been obtained.
  2. Improper collaboration in-group work.
  3. Copying or using unauthorized aids in tests and examinations.
Academic Accommodations:
Students with disabilities who require academic accommodations must contact the Student
Accessibility Centre (SAS) to meet with an appropriate Disability Services Coordinator. To
contact SAS, phone 905-525-9140 ext. 28652, or email For further
information, consult McMaster University’s Policy for Academic Accommodation for Students
with Disabilities.
On-line Elements:
In this course, we will be using on-line elements, which may include email, Avenue to Learn,
WebEX, and external web sites. Students should be aware that, when they access the
electronic components of this course, private information such as first and last names, user
names for the McMaster e-mail accounts, and program affiliation may become apparent to all
other students in the same course. The available information is dependent on the technology
used. Continuation in this course will be deemed consent to this disclosure. If you have any
questions or concerns about such disclosure please discuss this with the course instructor.
Course Changes:
The instructor reserves the right to modify elements of the course and will notify students
Course Withdrawal Policy:
Policies related to dropping a course and course withdrawals are posted to the Centre for Continuing Education’s program webpage, FAQs & Policies (
Grading Scale:
Grade Equivalent
Grade Point
Equivalent Percentages
A+ 12 90-100
A 11 85-89
A- 10 80-84
B+ 9 77-79
B 8 73-76
B- 7 70-72
C+ 6 67-69
C 5 63-66
C- 4 60-62
D+ 3 57-59
D 2 53-56
D- 1 50-52
F 0 0-49
Course Schedule:
Readings, videos and web resources (if available) are assigned directly within the course
content on Avenue to Learn. Course and assignment dates will vary based on the registered
session date. See the section Course Evaluation for details.

Unit Topics
Unit One:
Goals and Functions of
Case Management in
Addictions Treatment
Topic One: History and Development of Case Management
Topic Two: Is Case Management Effective?
Topic Three: Principles and Functions of Case Management
Topic Four: Introducing the Client to the Structure of Treatment
Unit Summary

Unit 1 – Credit Assignment
Unit Two:
Overview and Evaluation of
Case Management Models
Topic One: Models of Case Management
Topic Two: The Strengths Model
Topic Three: Intensive Case Management Models
Unit Summary

Unit 2 – Credit Assignment
Unit Three:
Ethical and Legal Aspects of Case Management
Topic One: Ethical Conduct
Topic Two: Conflict Resolution
Topic Three: Cultural Competence as Ethical Behaviour
Topic Four: Resolution of Ethical Dilemmas
Topic Five: Legal Issues
Unit Summary

Unit 3 – Credit Assignment
Unit Four:
Following the Client from
Intake to Discharge
(including topic on self-
Topic One: Storage of Records and PHIPA
Topic Two: Discharge Summaries
Topic Three: Report Writing
Topic Four: Letters Requesting Service
Topic Five: Following the Client from Intake to Discharge
Topic Six: Self-reflection and Self-care
Unit Summary

Unit 4 – Credit Assignment