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Business Administration

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BUS 850 - Business Communications C22

Academic Credit Value:
3 units
Course Delivery Mode:
Online
Hours of Study:
39 hours
Course Prerequisite(s):
N/A
Course Anti-requisite(s):
N/A
Instructor Name:
Elizabeth Wood
Course Dates:
01/11/2021 - 04/04/2021



Required Course Materials:
Business Communication Process & Product. Guffrey. 6th Brief Canadian Edition
Optional Course Materials:
N/A
Course Description:
Canada’s business environment requires that business people communicate effectively, persuasively and ethically in written, verbal and interpersonal communications. During this course, you will learn how to plan, write and review a variety of business communications vehicles from presentations to letters to informational reports and business proposals. Using a combination of teaching methods – online lectures, large and small group discussion, writing and editing projects and student-prepared critiques of other students’ work, this course will help you develop critical thinking and analysis, research, writing, editing and presentation and feedback skills. Special emphasis will be placed on developing appropriate business language skills (spelling, grammar, punctuation, voice and tone).
Any business person planning to grow in his or her career, who wants to be perceived as a credible and effective communicator, should take this course.
Learning Outcomes:
Upon completion of this course, students will:
  • Demonstrate an understanding of basic communication theories
  • Recognize the components of a communication strategy for business
  • Critique communication strategies and techniques for business situations and contexts (group communication, listening, non-verbal communication)
  • Recognize the influence of culture & diversity on communication
  • Compose effective business writing projects in a variety of formats
  • Identify, select and compile information using appropriate technology and information systems
  • Apply ethical standards of business communications to coursework
Course Evaluation

The final grade is calculated based on the following components: 

Quiz 1  10%

Quiz 2 10%

Business Report Outline 15%

Formal Business Report 30%

Cover Letter 15%

Discussion Board Participation 10%

Reflective Journal 10%

Course Format:
This course is designed to present the fundamental concepts and theories in business and promote the application to the workplace and professional practice. Course activities will include instructor presentations, required readings and experiential learning activities (i.e. case studies, group discussions, projects, etc.).

This course emphasizes student participation through weekly online discussion boards.  It is expected that students will read the assigned chapters per the weekly requirements.
Assignment Submission:
Course assignments are submitted to the appropriate A2L Assignment folder by the specified due date
Late Coursework:
Late assignments will be subject to a 2% per day late penalty (includes weekends and holidays) for up to seven (7) days. After this date, no assignments will be accepted and a grade of zero (0) will be applied.  Extensions for course work must be approved by the instructor before the due date (see Academic Regulations below), and will be granted for illness or emergencies only. Students may be asked to submit supporting documentation for an extension request. 

Policy & Procedures:

Academic Regulations (Attendance, Coursework, Tests/Exams):
In accordance to McMaster University’s General Academic Regulations, “it is imperative that students make every effort to meet the originally scheduled course requirements and it is a student’s responsibility to write examinations as scheduled.” Therefore, all students are expected to attend and complete the specific course requirements (i.e. attendance, assignments, and tests/exams) listed in the course outline on or by the date specified. Students who need to arrange for coursework accommodation, as a result of medical, personal or family reasons, must contact the course instructor within 48 hours days of the originally scheduled due date. It is the student’s responsibility to contact the Program Manager to discuss accommodations and procedures related to deferred tests and/or examinations within 48 hours days of the originally scheduled test/exam, as per policy. Failure to contact the course instructor, in the case of missed coursework, or the Program Manager, in the case of a missed test/examination, within the specified 48-hour day window will result in a grade of zero (0) on the coursework/exam and no further consideration will be granted.

*Note: Supporting documentation will be required but will not ensure approval of accommodation(s).
Academic Integrity
You are expected to exhibit honesty and use ethical behaviour in all aspects of the learning process. Academic credentials you earn are rooted in principles of honesty and academic integrity. Academic dishonesty is to knowingly act or fail to act in a way that results or could result in unearned academic credit or advantage. This behaviour can result in serious consequences, e.g. the grade of zero on an assignment, loss of credit with a notation on the transcript (notation reads: “Grade of F assigned for academic dishonesty”), and/or suspension or expulsion from the university.

It is your responsibility to understand what constitutes academic dishonesty. For information on the various types of academic dishonesty please refer to the Academic Integrity Policy, located at http://www.mcmaster.ca/academicintegrity/

The following illustrates only three forms of academic dishonesty:
  1. Plagiarism, e.g. the submission of work that is not one’s own or for which other credit has been obtained.
  2. Improper collaboration in-group work.
  3. Copying or using unauthorized aids in tests and examinations.
Academic Accommodations:

ACADEMIC ACCOMMODATION OF STUDENTS WITH DISABILITIES

Students with disabilities who require academic accommodation must contact Student Accessibility Services (SAS) at 905-525-9140 ext. 28652 or sas@mcmaster.ca  to make arrangements with a Program Coordinator. For further information, consult McMaster University’s Academic Accommodation of Students with Disabilities policy.

Academic Accommodation for Religious, Indigenous or Spiritual Observances (RISO)

Students requiring academic accommodation based on religious, indigenous or spiritual observances should follow the procedures set out in the RISO policy. Students will need to contact their instructors as soon as possible to make alternative arrangements for classes, assignments, and other coursework. It is the student’s responsibility to contact McMaster Continuing Education to discuss accommodations related to examinations. (if applicable)

On-line Elements:

Conduct Expectations:

As a McMaster student, you have the right to experience, and the responsibility to demonstrate, respectful and dignified interactions within all of our living, learning and working communities. These expectations are described in the Code of Student Rights & Responsibilities (the “Code”). All students share the responsibility of maintaining a positive environment for the academic and personal growth of all McMaster community members, whether in-person or online.

It is essential that students be mindful of their interactions online, as the Code remains in effect in virtual learning environments. The Code applies to any interactions that adversely affect, disrupt, or interfere with reasonable participation in University activities. Student disruptions or behaviours that interfere with university functions on online platforms (e.g. use of Avenue 2 Learn, WebEx or Zoom for delivery), will be taken very seriously and will be investigated. Outcomes may include restriction or removal of the involved students’ access to these platforms.

Copyright and Recording:

Students are advised that lectures, demonstrations, performances, and any other course material provided by an instructor include copyright protected works. The Copyright Act and copyright law protect every original literary, dramatic, musical and artistic work, including lectures by University instructors.

The recording of lectures, tutorials, or other methods of instruction may occur during a course. Recording may be done by either the instructor for the purpose of authorized distribution, or by a student for the purpose of personal study. Students who wish to record sessions need to acquire permission from the instructor. Students should be aware that their voice and/or image may be recorded by others during the class. Please speak with the instructor if this is a concern for you.

Turnitin.com:
Course Changes:

The instructor reserves the right to modify elements of the course and will notify students accordingly.

Extreme Circumstances:

The University reserves the right to change the dates and deadlines for any or all courses in extreme circumstances (e.g., severe weather, labour disruptions, etc.). Changes will be communicated through regular McMaster communication channels, such as McMaster Daily News, A2L and/or McMaster email.

Course Withdrawal Policy:

Policies related to dropping a course and course withdrawals are posted to the Centre for Continuing Education’s program webpage, FAQs & Policies (https://www.mcmastercce.ca/cce-policies#Dropping).

Grading Scale:
Grade Equivalent
Grade Point
Equivalent Percentages
A+ 12 90-100
A 11 85-89
A- 10 80-84
B+ 9 77-79
B 8 73-76
B- 7 70-72
C+ 6 67-69
C 5 63-66
C- 4 60-62
D+ 3 57-59
D 2 53-56
D- 1 50-52
F 0 0-49
Course Schedule:

Dates

Module

Evaluation

Week One

 

Business Communication in the Digital Age

Discussion*

Week Two

 

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Discussion*

Week Three

 

Intercultural Communication

Discussion*

 

QUIZ #1

Week Four

 

The Writing Process

Discussion*

Week Five

(Part 1)

 

Organizing and Drafting Business Messages (Part 1)

Discussion*

Week Five

(Part 2)

 

Revising Business Messages (Part 2)

Discussion*

Week Six

 

Short Workplace Messages

and Digital Media

Discussion*

Week Seven

 

Positive Messages

Discussion*

Dates

Module

Evaluation

Week Eight

 

Negative Messages

Discussion*

 

Assignment One: Business Report Outline

Week Nine

 

Persuasive and Sales Messages, Reporting in the Workplace, Proposals, Business Plans, and Formal Business Reports

Discussion*

Week Ten

 

Informal Business Reports

 

Discussion*

 

Assignment Two: Formal Business Report

Week Eleven

(Part 1)

 

Business Presentations (Part 1)

Discussion*

Week Eleven

(Part 2)

 

Business Presentations (Part 2)

Discussion*

 

QUIZ #2

Week Twelve

 

The Job Search and Resumes, Interviewing and Following Up

Discussion*

 

 

Assignment Three:

Cover Letter

 

 

Assignment Four:

Self-Reflection