Case Management

Helping clients navigate the health
and social service systems.

Applications not currently accepted.



"Care Coordinators in our organisation are health professionals and come with a wealth of clinical experience in their chosen fields. McMaster University’s Case management program has been tremendously helpful to our staff in making the transition from a clinical client focus to the broader focus of working with clients to identify their social and health needs, coordinating CCAC services to address these needs, linking to community agencies, and navigating the often complex health and social systems. Care Coordinators who completed the program, or are in the midst of it, routinely comment on the value and appropriateness of the curriculum for the work they do at the CCAC. The course content is current, well presented and reflective of best practice. It provides staff with the information and skills needed to enhance their practice as Case Managers."
Bonnie, Client Services Manager
Central District, Toronto Community Care Access Centre

 "I am a foreign trained Social Worker and although I am a member of the College of Social Workers and Social Service Workers I needed to learn the Canadian health and welfare system and different healthcare delivery models. I believe that McMaster University’s Case Management program provided this knowledge and provides a valuable qualification to be successful in the social work and case management fields"
Perpetua, BSW (Equiv.), RSW, Family and Community Coordinator
Regina Gardens Long Term Care Facility

"I have found that the knowledge and skills obtained in McMaster University's Case Management program have increased the level of professional service that I provide to clients who are living with the effects of an Acquired Brain Injury. The Avenue to Learn course system is a versatile online format; the instructors are well-versed in their areas of expertise; and many valuable insights and experiences are shared by students from a diversity of backgrounds. There is significant breadth and depth in each course to equip both current and future case managers. I would recommend this excellent program to anyone seeking to enrich their ability to provide service excellence in the health and social service systems."
John, Case Facilitator
Brain Injury Community Re-Entry (Niagara) Inc.

 "The McMaster Case Management Certificate program affords students an opportunity to network with health care professionals from diverse venues, across Canada. This interaction broadens your  perspective and provides practical insights into how others interpret and address universal health care issues. For me, this interactive learning environment enriches a program that is well developed and well delivered."
Linda, RN, M.HA

“McMaster’s case management program provides in-depth understanding of various health care delivery systems and case management concepts, theories and models in the implementation of interventions that lead to quality patient outcomes. McMaster offers me the same learning opportunity it does to its residents; I feel very fortunate that you offer an online program"
Roma, BSW, RSW
Canadian Institute of Child Health

“It has been some time since I was involved in academia and I was hesitant and unsure about going back to school, let alone learning in an on-line environment. The Certificate of Case Management is an ideal way for adult learners to become involved in an outstanding program of distance education. The online environment is simple to utilize, while providing excellent opportunity to learn and interact with classmates. Case managers will find the material applicable to their work, creating awareness and knowledge about case management in today’s health care environment. I highly recommend this program for anyone involved in case management.”
Katherine, Case Manager, Alzheimer Outreach Program
Victorian Order of Nurses (VON)

“I really enjoyed the flexibility of online education, and the wide range of students in different areas of employment/practice.”
Luba, RN COHN (c)
Consultant, Health Services, Apotex Inc - Etobicoke