We are here to help. The fastest way to reach our Information Specialists is via email contact form. Before contacting us, we encourage you to view our Frequently Asked Questions.
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Mac ID – If you are a new McMaster student, you will receive an email with information to activate your Mac ID after enrolling in your first course. Your Mac ID is typically representative of your last name and first initial (e.g. smithj). Please make note of your Mac ID and password, you will use this information to log into everything you need (Mosaic, Avenue to Learn, on-site WiFi, etc.).
If you are a returning student but do not remember your Mac ID and/or password, please see next steps here.
Access the Mosaic Student Centre – this is where you can view your grades, see a history of your courses and fees paid, print a letter of completion for tuition reimbursement, request a transcript, print your tax certificate, etc. Please watch tutorial videos to get acquainted with this system.
Log into Avenue to Learn (A2L) – A2L is McMaster's online learning management system where all online, online self-study (OSS) and virtual classroom (VC) courses are delivered. Most in-person courses use A2L as well. You may want to bookmark this page. A link for your course will be visible 1-3 days before the course start date. You will use A2L to access live VC sessions, view your course outline, assignments, contact your instructor, and more. Watch our Avenue to Learn/Brightspace tutorial videos to get acquainted with this system.
We recommend students become acquainted with our academic and financial policies. Please note that drop/refund policies are based on the course start date, not the date of enrolment. Enrolling after a course begins does not warrant any exceptions to these policies.
Once you've reviewed everything above, you’re ready!
All the best with your studies, and if you have any questions along the way, don’t hesitate to contact us.
Check out this recording of our Fall 2020 Student Orientation Webinar to discover the benefits of learning with McMaster University Continuing Education!